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FAQ

WHAT ARE YOUR RESPONSE TIMES?

Our responses are based on severity of issues, as well as the level of support with us. Priority is always given to customers with existing support subscriptions. Typical SLA Response times are detailed here.

DO YOU OFFER PRODUCT TRAINING?

Our services team offers general and custom instructor-led training programs to meet your needs. You can request training on our support site at any time.

THIS FAQ DIDN'T HELP ME AT ALL.

No problem. Just submit a support request detailing your question or problem and we'll get back to you right away.

How does your support work?

We generally work with our customers in Annual Support contracts against our services. This typically includes access to major & minor version upgrades, service packs & hotfixes, documentation & help, as well as any support requests. Priority support is typically available at a cost.

Customers with a valid subscription also have access to our online portal. You can create an account here.

Can I track existing requests?

Yes, our online portal shows you the status of any open cases registered with us under your account once you login. If you're a team leader or manager, you can also view open or closed cases for your entire organization.